Trust
Safety & Trust
How Matchly reduces risk
Verified identities
Members and businesses complete the applicable checks before a Matchly Verified seal is displayed.
Private by default
Public listings show a first name or business name only — never surname, email, phone, bank details or verification evidence.
Separate discovery and connection
Contact information is exchanged only when a connection is deliberately activated.
Reputation you can read
Verified Reviews come from real Matchly activity, and new accounts are labelled rather than hidden.
Reporting built in
Any member, Order or Match can be reported to the Matchly team for review.
Safety
No financial marketplace can eliminate every risk. Matchly uses verification, reputation, platform controls and reporting mechanisms to reduce certain risks.
Privacy
Personal marketplace listings use limited public identity information such as first name, verification status, relevant Order information and reputation rather than exposing a full private profile.
Verification
Verification helps Matchly establish who is behind an account, reduce duplicate accounts and misuse, and support applicable trust and compliance requirements.
Practical rules to follow
Never share a link or code from a Matchly email
Matchly staff will never ask for it, and Matchly never sends codes by text message.
Agree the details in writing
Amount, rate, any fee, method and timing before anything moves.
Be cautious with pressure
Urgency, unusual payment routes and requests to move off Matchly are warning signs.
Meet safely
Where a method involves meeting in person, choose a public, staffed location.
Report early
If something feels wrong, stop and report it before sending money.