Matchly
Currency Exchange Marketplace
Matchly
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Frequently asked questions
Every answer here reflects how Matchly actually works. If something is still unclear, contact the Matchly team.
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123 answers
About Matchly
Matchly AI & Search
BUY & SELL
Rates
Editing Orders
Order Statuses
Verification
Personal Verification
Privacy
Reputation & Reviews
Fees
Refunds
Matchly Credit
Rewards & Referrals
Connecting
Exchange Businesses
Business Offers
Business Plans
Sponsorship
Business Marketplace
Business Verification
Business Teams
Safety
About Matchly
What is Matchly?
Is Matchly an exchange business?
Does Matchly exchange or hold my money?
What countries can I use Matchly in?
What currencies does Matchly support?
Does Matchly support Iran and Toman?
Matchly AI & Search
What is Matchly AI?
What can I type into Matchly AI?
What happens if I don’t provide enough information?
What is SmartMatch?
What does SmartMatch consider?
What does a Match percentage mean?
Can someone pay to get a better SmartMatch score?
BUY & SELL
What does BUY mean?
What does SELL mean?
How do I create an Order?
What information does an Order contain?
Can I have more than one Order?
Rates
Who sets the exchange rate?
What rate does a SELL member enter?
What rate does a BUY member enter?
Can I change my rate?
Why is changing my rate free?
What is an additional fee?
Does Matchly compare fees as well as rates?
Editing Orders
Can I edit an OPEN Order?
What can I change for free?
What happens if I increase the amount into a higher fee tier?
What happens if I reduce the amount?
Can I change the currency pair?
Can I change BUY to SELL?
Order Statuses
What does OPEN mean?
What does CONNECTED mean?
What does COMPLETED mean?
What does EXPIRED mean?
What does CLOSED mean?
Can I reopen a CLOSED Order?
What happens after that period?
Verification
Why does Matchly verify people?
What does Member Verified mean?
What does Business Verified mean?
Does Verified mean Matchly guarantees that person or business?
What is the green Matchly Verified seal?
What is the blue Matchly Verified seal?
Is Sponsored the same as Verified?
Personal Verification
What do I need to create a Personal account?
Can I sign in with Google?
Why must I confirm my email?
Does Matchly send text messages or codes to my mobile?
What identity information might Matchly request?
Do I have to start again if I leave verification?
Privacy
Can other users see my full name?
Can other users see my phone number or email?
Can people see my identity documents?
When can contact information become available?
Reputation & Reviews
How do Matchly reviews work?
Who can review another member?
What does New Member mean?
What does New on Matchly mean?
Can businesses pay for better reviews?
Does Sponsorship improve a business’s rating?
What can reputation include?
Fees
Does it cost to search Matchly?
What is a Post Order Fee?
How is the Post Order Fee calculated?
What are the current Post Order Fee tiers?
What happens for non-GBP Orders?
What is a Connect Fee?
Do exchange businesses always pay a Connect Fee?
Refunds
Do I get my Post Order Fee back if I close my Order?
Do I receive a refund if I reduce my Order amount?
What happens if a payment fails?
How do I request a refund?
Matchly Credit
What is Matchly Credit?
Can I withdraw Matchly Credit as cash?
How is credit applied?
Does Matchly Credit expire?
Rewards & Referrals
How does the referral programme work?
Do I receive credit just because someone registers?
What is the current referral concept?
What is the loyalty reward?
Is there a minimum qualifying value?
Is there a referral limit?
Connecting
What happens when I click Connect?
Does clicking a search result immediately reveal someone’s contact information?
What happens after connection?
Does Matchly guarantee the other person will complete?
Exchange Businesses
Who can join Matchly as an exchange business?
What information might Matchly check?
Can a Business support multiple currencies?
Can a Business serve multiple countries?
Is supporting a currency the same as serving its country?
Business Offers
What is a Business Offer?
Can a Business change its rate?
Can an Offer be paused?
What are the Business Offer statuses?
Why do Offers expire?
Business Plans
Can a Business use Matchly without a monthly subscription?
What are the current Business plans?
What is PAYG?
What does Business include?
What does Business Pro include?
What is Enterprise?
Can I upgrade my plan?
Can I downgrade or cancel?
Sponsorship
What is Matchly Sponsorship?
Is Sponsorship included with Business Pro?
Where can businesses sponsor themselves?
Does Sponsored mean recommended by Matchly?
Does Sponsorship change organic SmartMatch ranking?
Business Marketplace
What is Member Marketplace?
Can a Business see everyone’s private information?
Can a Business filter demand?
Business Verification
What does Business Verified mean?
Does Business Verified mean a regulator endorses the Business?
Can verification expire or require updating?
Business Teams
Can multiple people use a Business account?
Can everyone have the same permissions?
Safety
Is Matchly risk-free?
What should I never share publicly?
What if another member behaves suspiciously?
How do I report a problem?
How do businesses join?
