Help Centre

Getting Started

What Matchly is, which markets and currencies exist, and how to begin.

Account & Login

Email, password, mobile OTP and why Matchly does not use social login.

Verification

Member Verified, Business Verified and what the seals do and do not mean.

BUY & SELL Orders

Creating Orders, what an Order contains and running more than one.

Rates

Who sets rates, additional fees and free rate edits.

SmartMatch

Matchly AI search, compatibility scoring and what SmartMatch considers.

Connections

What Connect does, what is revealed and what happens after connecting.

Fees & Payments

Post Order Fee tiers, Connect Fees and business plan differences.

Matchly Credit

How credit is applied against eligible fees and how expiry works.

Rewards & Referrals

Give £5 / Get £5, qualifying requirements and loyalty credit.

Business Accounts

Joining as an exchange, markets served and supported currencies.

Subscriptions

PAYG, Business, Business Pro and Enterprise plan configuration.

Sponsorship

Paid visibility, and why it never affects verification or SmartMatch.

Safety

Protecting your account and what Matchly verification does not guarantee.

Problems & Reports

Reporting a member, Order or Match through the Matchly support workflow.

Order Statuses

OPEN, CONNECTED, COMPLETED, EXPIRED, CLOSED and reopening rules.

Editing Orders

Free changes, fee-tier differences and what creates a new Order.

Privacy

What is public on the marketplace and what never is.

Reviews & Reputation

Verified Reviews, New Member and New on Matchly.

Refunds

Post Order Fee refunds, failed payments and how to raise a request.